I honestly have never been more disrespected and d...

I honestly have never been more disrespected and disappointed in my life by a hotel. Especially as it was for my birthday. I specifically choose this hotel for the bathtub as we don't have one at home. Arrive was nice and the bell hop Tom was absolutely wonderful. Tom was so nice, talkative and made sure everything was good for us. Getting to the room the first thing was the tub, my boyfriend put in a special request for an European tub. He even talked to someone on the phone who told him that we could get it. We went back down to reception and talked to Marissa, who was very rude. She said there was nothing she could do and even suggested us going to a DIFFERENT hotel. I get that she is new to working at the hotel but My boyfriend and I felt so disrespected. Guess I can't be that upset about it because of her suggestion my birthday weekend was amazing. We ended up going to the Pointe Hilton Tapatio Resort, which was amazing. Unlike the Royal Palms Resort their motto was making it right and they had 6 pools compared to the one laughable pool at the Palms. My suggestion is stay somewhere else, for example the Pointe Hilton. I also want to thank Kong another bell hop who was super sweet to us as this was happening. He and Tom both were very apologetic and did what they could for us. Maybe they should be up in respect ion because they had so much more hospitality and kindness then Marissa could ever have. They are the only reason I'm even giving 2 stars.