We arrived at about 4:30pm (well after the designa...

We arrived at about 4:30pm (well after the designated check-in time) and were told that the room wasn't ready. She said that they would call us when it was ready and that it would be less than 30 minutes. I said that it wasn't a problem and I went out to my car. I had barely gotten to the car (maybe 5 minutes later) and got a call saying that the room was ready so we went back in to get settled into our room for the night. I was leaving shortly to go to an event so I didn't do much looking around. When I got back from the event, I got settled in and started looking around. We had a jetted tub suite and in the jetted tub room there was a lot of mold on the ceiling. The fan vent in there was covered in dust. Our balcony had an empty beer can out on it. And...there was several strands of hair on the bedding and the pillows. I am wondering if the reason it only took 5 minutes to clean the room is because they didn't really clean the room at all. When we checked out, we mentioned our concerns to the concierge desk and we were offered a free cup of coffee for our inconvenience...when a free cup of coffee is already included with the room rental. I called later to talk to a manager and it went to voicemail. I left a voicemail for the manager. I was very nice and just said that I had a few concerns that I would like to discuss. That was almost three weeks ago and I still haven't heard anything from the manager. Absolutely will not go here again.