Jaymie M

Review of Rosenthal Landmark Honda

I purchased my vehicle from Landmark early Jan th...

I purchased my vehicle from Landmark early Jan this year and the process great and had no issues at all. When I purchased my vehicle I also purchased the prepaid maintenance package that they offered which allowed me to take my car in for service at any Honda dealership. I went to take my car in for service on Jun 8th to a dealership closer to my house and was told I did not have such service on my car so I had to pay out of pocket for my oil change. I contacted Landmark while I was still at the other dealership and expressed my concerns and my frustrations and I was told that someone would contact me back to assist. I got no return call. Then I found the email address for my sales person and sent it an email about my issues and asked that he forwarded it to finance so they can help. I received a phone call from Maria on June 9th stating that they were going to fix the issue and that the person who was going to take care of it was Anita and she had already gone home for the day but she would follow up with me on Monday with a status. Fast forward a week and a half later and I still hadn't received an update even after 1 email and 3 messages I finally got a call back from Maria on June 22 only for her to tell me she forgot about me and would ask for the status and would contact me back the following day and it is now the 26th and I have yet to hear back from anyone.

This is by far the worst and I mean worst customer service I have ever received in my life. I've worked at a car dealership before and I know things can get busy but my issue started on June 8th and it is now June 26 and it still hasn't gotten resolved is ridiculous. If you tell an upset customer you will contact her back with a status update than do it. I shouldn't have to send emails, and leaves messages for someone to get back to me. It is really sad because I've recommended Landmark to other friends who were interested in purchasing a new car but after the horrible customer service I've received I've told them to stay clear because god forbid another one of your employees makes a mistake and they have to deal with the same stress as I'm going through.