This post Is Long OverDue

This post Is Long OverDue

Back In September 2017, I was in the market for a used 2017 2SS Camaro. During my google research, I found a 1SS Camaro being advertised with this dealership. I called and spoke to a salesman who confirm that this used car was still available in their lot / inventory. I explained to the Sales representative that I had a 2008 Ford Mustang GT that I wanted to utilize as my trade-in. I also made an appointment with him for the next day at 4pm to test drive the 1SS and to get an appraisal on my Mustang.

The next day, I arrived at this dealership around 4pm and test drove the 1SS. I really liked the car. I got an appraisal for my 2008 Ford Mustang GT.

I asked the salesman what were my next steps and he was very ambiguous and basically told me that I would be waiting on my appraisal results. I received an offer of appraisal for 1,000.00 more than fair market value for my car. The current fair market rate for my car at that time was around $5,000.00. They gave me $6,000.00. I agreed to this appraisal. THIS OFFER IS THE ONLY REASON WHY I GAVE THIS Dealership A 2- Star Rating.

I sat around this dealership for the next 5 hours not knowing WHAT was going on. I was told by my salesman that: I will be driving away soon in my 1SS car but that wasn t the reality. In reality they were Shopping Around my loan.

Around 9pm, he advised me that I needed additional bank statements to confirm my income. The next day, I faxed over my bank statements and called to confirm that my salesman received the fax. At this point, during my call, my salesman advised me that the fax was received but that the 1SS was transferred / sold to another dealership. The salesman also explained that the car was never available from the very beginning and that the Inventory Manager made a mistake and did not update their website to remove the 1SS from their inventory.

I explained to the salesman that this was a waste of time and that I was very disappointed in this overall process. He immediately apologized to me and told me that he would forward my overall experience to his Sales Manager. The Sales Manager called me within 3 hours of that same day, apologized and offer to sell me a new 2SS Camaro with the deductions of the dealer discounts along with my trade-in. I DECLINED his offer because I was not looking for a new car from the very beginning and I made this point very clear from the very beginning.

I am glad I moved forward because I found my used 2SS Camaro at another dealership with a reasonable price tag. Sometimes you have to think outside of the box of your local city/ state.

In conclusion: this dealership and the overall experience here at Rick Hendricks City Chevrolet, was not a great experience at all but overall it taught me three valuable lessons: 1. NEVER GO TO Any Dealerships Without Having A pre-approval / approved car loan from a bank 2. Always request to speak to the Sales Director and Inventory Director in regards to receiving confirmation on what cars are really available on their lot. 3. Communication, organization and teamwork goes hand In hand and if you go to a dealership or anywhere else in life and those components are lacking, than it will impact you in a negative aspect regarding your overall objective as a consumer and your overall mission and the customer service you provide to consumers as a team or business / organization.