I've always had a great customer service at the se...

I've always had a great customer service at the service center. I have purchased numerous cars from the dealership; however with the horrible experience I've recently had in the sales department from COMPLETE INCOMPETENCE and NEGLIGENCE in handling my VW credit account. I've never had a more frustrating and upsetting sales experience. I was promised things that were never followed through; and handled with complete lack of diligence. The sales Manager Ernie was arguing with me on the phone, and barely apologetic or remorseful about the entire situation, before admitting that they were wrong. I walked in to the office to speak to him and the first thing he should of said was "sorry for your trouble"; I instead received awkward silence. After doing 4 deals with them over the past 8 years; I was treated like garbage. The sales person made several deals with me and promises that were never followed through. I was lied to numerous times; with clear proof of this. The customer is never right here, they rather argue with you before looking into things and I've had babysit them to close out old accounts and do their job. I wish I had never done business with them!!! I regret ever doing business with them and I will never go back here again for anything sales related. Management starts from the top...is this how the owner allows this business to run?