Trent globs

Review of BMW of concord

I admit that after reading the other reviews I was...

I admit that after reading the other reviews I was extremely skeptical of coming here. But, I was in a pickle with my tire issue that needed to be looked at ASAP. I didn't have an option to take it to another dealer at the time because of safety concerns.

Boy was I fortunate. Tom Reitz. was my godsend. He was extremely professional and personable, patiently listened to my concerns and answered any questions I had, promptly followed up to clearly explain my options, and most of all took initiative to make sure that my experience was exceptional every step of the way. Tom will be the reason why I will come back to this Service Center! His colleague who helped with my loaner was also extremely pleasant to work with. Thanks Tom R!