Dreadful customer service. Ordered on 14 July (19 ...

Dreadful customer service. Ordered on 14 July (19 working days ago) and was told I'd receive my new phone in 10 working days or less. Called up a few days ago and waited over an hour for someone to answer (26th in the queue). I was assured that I would be emailed yesterday to say that the phone was dispatched. Nothing. Just about to chase up again but wanted to warn others before parting with cash. They offer good prices but are completely misleading with their delivery times and when you email in the check on the status of your order you just get generic emails fobbing you off. The chap I spoke to was friendly enough but hasn't kept his promise. Making genuinely concerned that I'll never see my money again. If I don't get a dispatch today then I'm requesting a refund. I run a small business myself so i know the challenges of keeping up with demand but I always try to communicate clearly with people so that they know whats happening and I don't make false promises. Don't do it.