Antony Watts

Review of Make It Cheaper

Was not made aware at the time of signing up that ...

Was not made aware at the time of signing up that they "auto-renew" your contract and do so 5 MONTHS before your current contract even expires. Despite the alluring name they actually "MAKE IT MORE EXPENSIVE" on the renewal. Tried to call the number on the e-mail they sent outlining the expensive renewal rates and the line rings twice , goes to music for 5 seconds and then drops the call! Finally got through by calling in a different "sales" number and asking to be transferred to customer services 3 days later and was informed that I've missed the cooling off period!! Asked to speak to a manager to express my frustration with the under-hand procedures and the fact the phone system conveniently drops the calls and was informed that "speaking to a manager is not possible, it's not part of our system" which is reassuring! To be fair the managers are probably all nervous wrecks having to account for the dodgy practises employed by these jokers. And please don't respond as per the other complaints here , saying your "going to look into it and contact me about it etc" that counts for nothing after the fact. Basic customer service is all that is required in the first instance.