I would recommend OTTO's BMW to the whole world! W...

I would recommend OTTO's BMW to the whole world! We have been dealing with Otto's for a long while now and the service is just exceptional from the start. We have always been buying off-lease BMW with exceptional extended warranties that makes it so easy if anything happens. (that makes sense!) About 3 weeks ago my husband and I went in so he can trade in his X5 for a newer X4 2017 so he did and we were greeted by Reza this tall handsome, exceptionally courteous guy. He made things so easy for us, he didn't complicate things and he was very easy to talk to. We told him our needs and he listened and worked with us and made it happen. He made things so easy that I traded my Audi A5 2013 for this James Bond M4 convertible 2015 in a heartbeat... It was so easy to do that for many reasons... customer service is the key and Otto's BMW has it all, they roll the red carpet for you, we really feel like on a trip when we go there. My husband at first wanted a cayenne, I made him realize that there will be no service after sale so he then realized too himself that Otto's is the way to go. All that to say... THANK YOU, THANK YOU Reza, the best to deal with!... Jackie, for explaining the gears on the car and truck! you're a good teacher!... Andrew for cleaning the vehicles so clean, Mulu... for putting all the finance together... Mr. Young... for making things easy with the paperwork and Mr. Owner's husband... thank you for having the 5* staff as your crew. Also want to Thank Kristopher for all those years for his exceptional service for making our lives so easy!!!!