Brian Llewellyn

Review of Young Subaru Co.

We purchased a new 2012 Forester and enjoy it's ha...

We purchased a new 2012 Forester and enjoy it's handling on our snowy and icy road. We have had a few issues with it and returned to Young's for service. I was disappointed when twice the initial reaction was to suggest that a warranty issue was our problem or fault. The matter was addressed and resolved, and our seat covers were replaced; however, after re-installation, the drivers power seat control failed to work properly. I made them aware of that and a replacement was promptly ordered. I felt that the technician should have function tested it and not left it for me to discover. Because it is a 75 mile drive from our home to the dealership, service calls are not convenient. Veronica Blake was pleasant to work with, but she too could have asked if we had snagged the seat cover with something rather than suggesting that it appeared that we had. There is a difference in exploring an issue and accusing or assigning fault. On a very positive note, I must mention that the facility is very close to a major shopping area and the shuttle driver will drop off and pick up, which allows us to make good use of our wait time. I will continue to get service from them and would recommend them to others, but there is room for improvement. 2-18-2013 - Today's service was excellent. The work was done promptly and very satisfactorily. Over all the work was prompt and any discrepancies are immediatly addressed, so I will say - Very Good.