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Brandon Cantu

4 years ago

Where to start...between the three people we were ...

Where to start...between the three people we were in contact with at one point or another (Becky, Brylee, and Jennifer), the "customer service" was horrible to say the least. After almost a month of dealing with this company we have decided to look elsewhere and strongly encourage others to do so as well. The house itself was great, but after we were approved we were told that basically to move in it was going to cost $5,000. We thought maybe this was misinformation, so when my wife called to verify this she was greeted with rudeness and told to take it or leave it. If that's the price and it is what it is then that's fine, but don't try to get an insult in by saying that my wife who makes over $80K/year by herself doesn't make enough to pay for a $1,300 rent house AFTER she's already been approved. If you choose to deal with this company just prepare yourself to send multiple emails with no response, not have your calls returned, and fax or email your forms numerous times because the default response is "we didn't get them." This experience was a huge waste of our time.

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