Bob Durant

Review of Stuckey Ford/Subaru

HORRIBLE Experience! Stuckeys say if you let them ...

HORRIBLE Experience! Stuckeys say if you let them charge your credit card for $500.00 they will hold your vehicle for 24 hrs. to come look at. They dont! They keep marketing to others. Biggest scam ever!
I Reserved car online on Thurs. for $500.00 for dealership to hold. Was in direct communication with Salesperson Jannell College and she knew I was coming 2 1/2 hrs. away to look at vehicle. Note, I checked back on website and "Hold" button was still available the entire time even after "I" had already reserved it and made pymt. I assumed it was just website glitch, but I was wrong! I got stuck in traffic the day I said I was coming down which was the following day Fri. and called salesperson if they could hold for 1 additional day for me to come down. She said "yes" no problem. She said since she was out of town that wknd however that she would set me up with another salesperson when I arrived. I confirmed the morning of that Sat and told Jannell I was already on my way & she confirmed that salesperson Carlos would meet with me and show me vehicle. She then calls me when I am almost at the dealership (already 2 hrs into my drive) and says she is sorry but they sold the car to someone else. WHAT!? They wasted my entire day and my son who was in from college just to look at car. Also cost me 4hrs. round trip of gas!! If they lie about holding your car for you what else are they lying about!!?? Was buying car for my son, so I explained to him the dishonesty of a lot of car salespersons and dealerships like Stuckeys who operate with this typical sleazy behavior and destroy characterization of the "honest" professionals that are out there treating this as a true profession.