🙂 I had a fantastic experience with Bassetlaw District Council. The services provided exceeded my expectations. The website is user-friendly and contains all the necessary information. The team was helpful and responsive. Highly recommended! 🙂
Bassetlaw District Council's customer service is exceptional. They respond promptly to inquiries and provide helpful guidance. The website is user-friendly and has all the necessary information. I appreciate the efforts of the team. Thank you!
👍 Bassetlaw District Council is doing an excellent job. Their website is informative and user-friendly. The services provided are top-notch. I am impressed with their level of efficiency and responsiveness. Keep up the good work! 👍
👌 Bassetlaw District Council offers top-notch services. The website is informative and easy to navigate. The team is responsive and helpful. I am satisfied with their services. Keep up the good work! 👌
I recently had an interaction with a local government body. The services provided were satisfactory. The website was informative and easy to navigate. It would be great to see more improvements in the future. Overall, a decent experience.
Bassetlaw District Council is an average company. They provide decent services, but there is room for improvement. The website is user-friendly and informative. However, some of the processes could be streamlined to make things easier for customers. Overall, an okay experience.
I recently interacted with a local government body. The services offered were satisfactory, but I believe there is room for improvement. The website was informative and easy to navigate. However, the overall user experience could be enhanced. It would be great to see more improvements in the future.
👍 Bassetlaw District Council's services are excellent. The website is user-friendly and informative. The team is responsive and helpful. I am satisfied with their services. Keep up the good work! 👍
I recently had an interaction with Bassetlaw District Council. The services provided were satisfactory. The website is user-friendly and contains all the necessary information. However, there is room for improvement in terms of responsiveness. Overall, a decent experience.
I'm trying to dispose of an old sofa (no fire labels). Their bulky waste collection service expects me to put it outside on the pavement as I make the booking, and it will be collected "within 7 to 10 working days". So my sofa could be on the pavement for 2 weeks !!
In contrast, Newark and Sherwood would tell me exactly what day to put it out. And they are cheaper (for multiple items).
Bassetlaw's way of working seems calculated to make the district look untidy.
Got a similarly unhelpful response when I pointed out that a dog waste bin fills up faster than their emptying schedule can cope with. Apparently it's the users' fault for putting too much waste in there !
If I could mark them less than one star I would.
We pay too much in council tax for the service that this authority deliver, the staff are rude and generally unhelpful.
Bassetlaw District Council employees have shown blatant disregard to a small business renting an office at the Retford Enterprise Centre and have been negligent, incompetent and deceptive.
Flood/water damage from a communal area more than a year ago which flooded office, damaged office furniture and created mould. Over a year paying rent for an office which could not be occupied on account of risk to health and before this issue had even been resolved the office flooded again.
Bassetlaw District Council staff delayed informing us there was a second flood to our office and then tried to claim equipment wasn t wet but the carpet was just damp. Luckily we insisted on seeing the damage ourselves only to find the carpet and electrical equipment saturated with water (after they had been cleaning up the water) and so it is clear they tried to play it down, cover it up and were drying the office to make the problem (and liability) disappear. Outrageous conduct by council employees which would have left us with water damaged electrical equipment unsafe to use without informing us on the true extent of the water contamination.
These problems are in addition to Security problems on site which were not addressed for over a year despite constant complaints. Bassetlaw District Council allowed competitors access to our office to gain information on our business and contractors employed by Bassetlaw District Council have stolen from our office. If you are a small or new business be aware Bassetlaw District Council will undermine your business and not give a damn when they cause damage. Emails and demands for written positions and clarification never responded to.
UPDATE 16 SEPTEMBER 2019: Bassetlaw District Council Chief Executive Neil Taylor in a formal response has ignored aspects of the complaint (threats of eviction when complaining, lies by council employees and refusal to escalate a complaint) and further considers a 5 hour delay in informing a business their office had been flooded and has completely overlooked initial attempts to cover up the extent of water damage, and claims (in a formal response) that his staff acted acted quickly and professionally . This matter can be discussed on youtube along with video evidence and a copy of the formal response from if Bassetlaw District Council if they wish to 'close ranks' on this matter .
Does Bassetlaw District Council wish to respond here in the public domain before further public disclosure? Apparently discovering water damage to an office and not informing the occupants for several hours (but emailing everyone else that toilets were out of order and posting out of order signs (which is clearly more important) whilst electrical equipment sat in water plugged into the mains electrical supply is considered by the Chief Executive officer of Bassetlaw District Council as acting "quickly and professionally". Council staff then claiming in emails (to be uploaded to youtube with video) that they informed us immediately and did not play down the extent of the damage (in a call recorded on the office video staff said that equipment wasn't wet and we didn't need to attend). In emails council staff then claimed they told us our equipment was wet and that we needed to attend. Neil Taylor - do you really consider this professional? Maybe Bassetlaw District Council need to re-evaluate the quality and competence of its staff and senior management.
bassetlaw.gov.uk
