Chris Topping

Review of ELECTROLUX S.E.A PTE LTD

Eight attempts through email and phone to reach Cu...

Eight attempts through email and phone to reach Customer Service. Have even tried their CEO. Worse than the last time I needed another of their "Just out of warranty" products break down. I expect white goods to last longer than two years. Buy any other brand, it can't be worse stress or value for money. To continue the saga. It took 15 e-mails, excluding 4 unanswered Service centre phone calls, to get a response. The dishwasher has just broken down again. Third time with same fault, once with another. It has worked a total of 12 days in three months between repairs. The Electrolux tumble drier, just out of warranty, has also broken down and was fixed alongside the dishwasher on it's second repair. I have asked for the CEO, Mr Kenneth Ng to contact me, both by email and by phone when I spoke to Ms Angeline Wang, Head of Domestic service department. He appears unwilling to account for the poor customer service and reliability of their products. Please be aware Electrolux also make Zanussi, AEG, Kelvinator and others brands. Check carefully who is the parent company before buying, unless you enjoy sub-standard quality and after sales service.