David Kirby Review of Scotch and sirloin
It's a sad day that I have to change my review fro...
It's a sad day that I have to change my review from a 5 to a 2. The food is good and the atmosphere has always been great but a big part of the experience is the customer service. Today of all days...Mothers Day..my best friend who is a mother received at best terrible service. My plates were removed, my drinks were refilled, and my napkin was even folded everytime I got up to get another plate from the buffet. Unfortunately my guest did not receive the same service. She had to continually ask for her plates to be removed, her drinks refilled, and no one folded her napkin. She was not treated in the same manner. Especially this day of all days. We then left and she called the Manager a couple of hours later who did not offer an resolution. It's sad that a Wichita tradition has dropped in service and status. Don't think this review means anything? You have no idea how much local social media clout I have. Seriously...for $120.00 everyone should have been treated like kings and queens. Definitely will not be returning after an insulting experience. There are plenty of other dining alternatives in this town.
Comments: