Mixed positive review:

Mixed positive review:
Great Location big 10/10 for location. 5 Mins to Grand Central you can go everywhere.
They regularly over book the hotel. On our 1st night after a long flight we had to check-in at another hotel which was fortunately only 10 blocks away. The round trip taxi ride was paid for by Shelburne Hotel(nice). The other hotel was a very nice hotel tho a bit more ''fancy'' than Shelburne. Back to Shelburne Hotel we were nicely surprised being upgraded to a suite which was a nice move from the management. To be honest they are not the best but they do make an effort to make you happy. They may seem quite cold but they try to do what is right to compensate for the mishaps. Room is large but looks a bit dated but to be honest you do not go to NYC for the hotel room. From our corner suite we got a nice view of the Empire State building. I would definitely recommend the Shelburne to people who are not very picky regarding hotels. you need to do compromises. Large room and great location but a bit dated. Over booked hotel but gets an upgrade when you come back. Average customer service but they do the necessary to make you happy. I would re visit if I go to NYC again