While this old hotel has been around for a long ti...

While this old hotel has been around for a long time they Continue to update everything possible. The administrative staff and management staff goes above and beyond to make sure you are welcome period on this particular trip the housekeeper that came to turn down and take care of my room was very helpful with two service request that were handled very professionally and right away I'm sorry I could not get her name and she was always eager to help. She was working Saturday on the 5th floor was a short Asian woman I believe that although spoke very little English made sure my concern was handled and understood which it was within the next hour on both occasions she is a fine example of Hyatt training but her willingness to go the extra mile was all on her own. On another note, I still miss the room service morning breakfast burrito but have resigned myself to go down to the cafe or the Regency Club.
Thank you to the entire team of the Hyatt Regency O'Hare you always make my quarterly visits welcome and go above and beyond all service needs. By the way the valet staff is always kind courteous remembers my name and takes care of me to ensure that I get to my destinations that I need to travel to while I'm visiting there in Chicago.