The only reason I m giving two stars instead of on...

The only reason I m giving two stars instead of one is because they ve been good to me until today. I took my car in this evening that I bought with them and had a LIFETIME OIL CHANGE as a bonus for buying the car when I did and the guy at the counter asks me for some card that they are required to ask for to verify. Of the 8 years I ve been bringing the car in I ve NEVER been asked for this card . The service guy then tries to shame me for not doing all the service to the car there since I ve had it and I ask him to add a service where they would charge me because I didn t want to do it myself. After the 2 hour wait (no big deal, I ve waited longer) I sign off on the service, I ask him about the charge for the cleaning I asked for and he said he I got you taken care of . I get home and open the hood and nothing was done, he didn t take care of me . How can I even trust that the oil was changed now! This service guy was rude when talking to him, his approach to sell service is to shame customers and now I should feel good about buying another car from them this year - because I am due and looking. Not from this dealership. It s a shame because I felt they were trustworthy until now.