Thomas Larsen

Review of Beverton Honda

Not the dealership I thought they once were. Long ...

Not the dealership I thought they once were. Long story short, they have lost my family's business forever. I originally walked in seeking a particular car. Exact trim level and color. I spent hours being shown the different models of Civic body's, took a test drive, (which wasn't even ready for the scheduled drive, had to wait 2 hours), and talking to their top rated salesman. I ended up signing paperwork to purchase the exact vehicle I wanted that was still on it's way to the dealership from the manufacture. I get the call a few days later that it's ready to be picked up and I drove there (nearly 1 hour away). I'm told my vehicle is in the back room ready to be picked up. Funny thing is, it's THE WRONG CAR. I was immediately confused at the massive screw-up on their end. The salesman walks up to me, BLAMES ME for the situation and tells me there's nothing they can do outside of ordering one with a 2-3 month wait. They even tried their best to get me to take a car I never wanted to begin with. I was VERY specific with what car I wanted. Without even calling around first, they immediately try to undo the deal I signed up for insisting that they would not be able to locate the right car and I would have to order one from the manufacture. After having 3-5 people talk to me, trying to settle the issue, they offered me a rental and tell me that they will try to trade for the car I personally found online elsewhere (they even said no one had one). 10 minutes before that happened, that wasn't even an option that they would allow. They said they wouldn't know anything until 2-3 days later. I ended up calling the dealership that had the specific car I wanted (200 miles away) that evening to try to arrange the deal myself as Bob's hadn't gotten a hold of me. The other dealer let me know that they wouldn't be able to trade that car, but I could definitely come up to get it. I let Bob's know that I would be in to drop off their rental the next day and would be buying the car elsewhere as they actually had the car I wanted. Within minutes I get a call from them that they had locked down the car I wanted from another dealership and were planning on getting it the following day and it would be ready the day after that. At that point, I lost it. Absolutely NO communication from Bob's to myself about anything that was going on. I stuck to my guns and canceled the deal with them at the point. I went in and was treated very poorly by every staff member that I saw. They didn't like that I wasn't buying my car from them anymore and it visually showed. That sealed that deal forever with them. They have lost my business and everyone else's in my Honda loving family (in our 20's and have purchased a total of 5 new Honda vehicles). So if you're looking to be treated as a number to them and have salesmen try to pressure you, feel free to give them a chance, I know I won't be back.