Beautiful hospital and generally good staff. Howev...

Beautiful hospital and generally good staff. However, they are not responsive to anything outside of normal procedure. My son had pneumonia and we went to Overlake in Bellevue. The doctor there wanted my son to be observed overnight, and Overlake doesn't have bed for kids. So he sent us to Children's with a packet of tests and a call to the staff there to get us in bed and observe us. Well, Children's put us through the exact same emergency room procedures as if we were just coming in and they hadn't received a call, even though the front line staff acknowledged getting a call from Overlake. My very sick 3 year old was up until 4 am while 12 different people looked at charts and the hospital helped themselves to some fees from my health insurance. I feel stupid and taken advantage of for even making the trip.