Shailee Manning

Review of Gateway at Lubbock

If I could leave -5 stars, I would. First off, the...

If I could leave -5 stars, I would. First off, they reel you in with the low price and unit you get to tour. However, once you move in the unit is nothing like they show you and your rent is at least $100 more than what you signed for. Move in day was a complete disaster. I did not have a key to get into my bedroom until the next day, therefore I couldn t even move in. I did not have a mail key until about a month ago because they make their own keys and they never work. The maintenance requests are never fulfilled. I have had a broken washer since I moved in 8 months ago. It is infested with roaches and spiders because the apartments are filthy. You hear every single thing your upstairs neighbor says and does. The online portal has been broken for months even after they claimed they fixed it. Cars get broken into and towed for no reason. The gates are constantly open so there is no security. The wifi is worse than hotel wifi, it s free and makes you login online every time you use it. And that is even if it is working, which it only does about 10% of the time. The management constantly lies and resolves none of the issues. They are unprofessional and the place is run by ignorant people who have no business running an apartment complex. The resort style amenities are a literal joke. Nothing about that apartment is a resort. My lease is up in 3 months, but I wanted to move out the second I moved in. I would not recommend this apartment to my worst enemy. This place needs to be shut down for being so dirty and poorly run. I would rather stay in my car than this joke of an apartment.