A message complaint from 3 years ago I realized I ...

A message complaint from 3 years ago I realized I never made public.

Good Evening All,

I hope this message finds you well.

I am VERY hesitant to write this message considering the circumstances of the situation.
Also, please note I have omitted the names and gender of my family from this email for fear of retaliation from any doctors or nurses involved.

The circumstances of the situation is as follows;
A close family member of mine has recently been admitted to NewYork-Presbyterian Lawrence Hospital in Bronxville. During their stay, another family member visits them quite regularly and speaks with doctors and nurses concerning medication, dosages, treatment and other options in hopes of getting my ill family member well. This family member is also very particular in that they like to write things down like the names and dosages of drugs being administered.

On Friday, November 10, 2017 from 1AM to 2AM I had this same visiting family member complain to me that on several occasions throughout the week doctors and nurses spoke to them in a very unpleasant manner and also berated the patient (my family member) on some occasions. One doctor in particular spoke to them in a VERY harsh, unprofessional and condescending manner. The family member also stated on one occasion a "nurse" had administered a higher dosage than necessary of a drug (this drug being MORPHINE) to my ill family member. When questioned as to why HE did this he could not provide an answer. When questioned as to why the lower dosage, which the doctor had told my visiting relative, was not administered HE could not provide an answer.

Please be reminded these complaints as well as a few others were being brought at 1am in the morning by a very concerned individual.

Now I would have considered this an exaggeration had I not experienced something similar myself.

On Friday, November 10, 2017 @ approximately 8pm I visited my ill relative at Lawrence Hospital. Upon arrival I found that the relative that had been complaining to me was there.

During my visit my visiting family member asked my ill family member, "Are you in any pain?"
Their response was, "Yes."

My visiting family member asked, 'What is your pain level?'
Their response was "6."

(Something interesting to note... My visiting family member was told by one of your doctors that the lower dosage of Morphine would be administered for pain levels 6 and below.)

My visiting family member proceeded to press the call button for the nurse on duty.
The nurse came and asked my sick family of their pain level. Again they responded, "6."

The nurse left the room and returned with the higher dosage of Morphine. When asked 4 times, 3 of which were ignored ( I am a witness to this), why she is giving the higher dosage if the doctor said at pain level 6 and below the lower dosage would be administered, her response was, "I don't see that written anywhere."
She then says she would give a little less than the higher dosage. Which I don't even know if this was done or not.

BUT what I do know for sure is rather than typing pain level at 6 into the computer system the nurse did in fact type in 7 (the pain level for the higher dosage).
If she/they had not been told this, why type pain level as 7 into the computer? A little strange don't you think?

This leads me to believe that the complaints my family member made to me had some substance which is the reason for this email today.

This is in no way a joke! It is genuine concern and fear for the well being of my family member, your patient who is under your care.

Sincerely,