The windows haven't been cleaned for... At least ...

The windows haven't been cleaned for... At least several years.
Due to covid, they bring you the food in the room. I asked break fast at 9. They never managed to do it in 5 days! They once woke me up at 5:40 to bring me breakfast!
And diner at 5:20 come on! Even lule this when I asked several times and called the lobby. Not professional at all.
They keep their 2nd star because the food was good.