First off...I cannot fault the sales team. They w...

First off...I cannot fault the sales team. They were excellent to deal with. They honored the rebates on my selected GMC Sierra and handled my out of state registration as promised.

HOWEVER, most of the dealership's revenue and reputation comes from the service dept and repeat business.

Here is my experience:

I purchased a brand new 2020 GMC Sierra in May. Within a few days I noticed that it had a pretty big oil leak. Took it in to the service dept. They couldn't find the leak but added a dye to the oil. Fine I can understand that.

Within a week and 300 miles later took it back in for the same problem. This time they were able to locate the leak and ordered the part. Sent me back home with my truck. Had to come back two days later for them to fix the leak after they received the part.

Within another few days. Noticed there was still oil dripping on my garage floor. Took in back in a fourth time. They couldn't find a leak. Chalked it up to residual oil spilled from the previous repair. They hosed it off and sent me home. Fine I understand that. However, you would think that the Technician would have cleaned up any spilled oil....Or at least during the prior visit service department would have advise that I may see some oil that leaked onto the frame it would dry up in a week or two.

At the same time I observed that greyish/blue smoke coming out of my exhaust every now and then. It wasn't consistent. This issue was not present prior to having the leak repaired. I knew if I took it it and they couldn't replicate, it would be of no use and just time wasted.

I decided to investigate on my own. after researching and confirming it was not a head gasket leak or leaking coolant, I decided to check the oil level. It was way above the fill line. An overfilled engine can cause many issues....Including oil to getting into the combustion chamber and burning causing the smoke.

Frustrated with the service experience already I decided to change the oil myself after only a total of 1200 miles on the truck. The 6.2 liter engine holds 8.0 quarts of oil. When I measured how much oil drained it was a whopping 2.5 quarts overfilled. Who knows if any long term engine damage has been down due to the overfill. I can only hope that it has not fouled up the plugs.

In the following days I began installing an illuminated emblem on the front. When I removed the front valence in the engine compartment to route the wiring, I discovered that the lower baffle (P/N 23390790) was bent out of shape and both clips on each side holding in place were broken. Apparently it had to be removed and reinstalled each time I took it to the dealer to address the leak so the clips holding it in place were worn/broken as the wind from driving cause it to bend and be dislocated.
Not wanting this service dept to cause more damage than what has already been done, I order the part online and installed it myself.

My sales person was aware of the oil leak issue and she had called me to check in to see if it was resolved. When I told her the situation she told me she was going to alert the General Manager of the dealership. That was it. No further update from Faulkner Buick/GMC.

If this is how this dealership's service dept repairs vehicles, I won't trust them to even do a simple oil change. Forget the free oil change and other maintenance. I will take my vehicle to another GMC dealer, purchase my accessories elsewhere and gladly pay more to have more qualified people work on my vehicle.

In addition, the service dept still has not provided any paperwork stating that the work was performed or completed. Based on my experience I CANNOT recommend Faulkner Buick GMC West Chester.