Be sure to do a walk around with your service advi...

Be sure to do a walk around with your service advisor. All service advisors SHOULD ask if the customer would like their car washed. I came in for an oil change today and everything was done in a timely matter. My service advisor was Paul. After paying for my service, I went to my car and noticed my bumper hanging out from the driver s side. It never came in that way but after confronting Paul, he was positive it came in that way but I see my car EVERYDAY. The bumper never popped out before. The car wash must have done it which is why I mentioned earlier to always ask customers if they want a wash done on their vehicle. Hypothetically speaking, if the bumper came in like that, it should ve been noted and then with a bit of common sense, don t run the vehicle in the car wash due to more damages occurring right? Overall, the bumper was never popped out prior to the service but Paul kept arguing with the me (customer) and he popped the bumper back in by lifting and connecting with the clips. But how do I know that there isn t any more internal damage? I ve had terrible experience with the service center at Toyota as you aren t treated fairly. I will never buy purchase a Toyota again just because of how poorly I m treated at the service department. This is just one of many experiences I ve had. In conclusion, please train service advisors to do a walk around prior to any service and to always ask the customer if they want a wash.