Don C

Review of Crown Chrysler Dodge Jeep Ram

Last August I took my 2002 Chrysler in for a diagn...

Last August I took my 2002 Chrysler in for a diagnosis on a vibration that I continued to have after I had hit a pot hole. I had already put new tires on it, wheel bearings and subframe bushings. Service manager said I needed new struts, misc front suspension control arm parts etc. $1500... what? Well I've tried to keep my car serviced and repaired as needed and with 95000 miles on it I thought might as well. Though I thought the it was a bit pricey at the time it was being done by "the dealer" and it would be a top quality fix. The day I picked it up I noticed the front of the car was a good 2-3 inches higher in the front than normal, took it back and was told that "aftermarket" parts were used, the OEMs were no longer available, that it would probably "settle down" after a few weeks driving. Well it didnt. PLUS something wasnt tightened down correctly and came loose within a week that I had one of my regular mechanics tighten up (it was making a noise when I backed out of driveways). Now I wasnt called at all from service about using parts that werent OEM. Sooo here we are 14 months later and I'm getting a bad noise when turning the wheel. Take it to my regular mech and he's saying the strut mounts on the "new" struts are wearing out - that they're Napa's cheapest strut replacements. Call service at Crown and they're saying since they're not Mopar parts they're only guaranteed a year. I got it repaired there because I only use and want top quality parts on my car. So now I'm wondering about the other parts. PLUS I'm out 2 struts and installation on crappy work (at LEAST $800). There you go. Make your own judgement.