Cristi Cuevas

Review of Embassy Suites Anaheim South

If I could rate this hotel 0 stars I would. I have...

If I could rate this hotel 0 stars I would. I have to say I first trip to Disneyland with my children was ruined by the way we were treated by the front desk and the Supervisor Antonio Lopez. We checked in late Friday night, dropped off our luggage and headed back to Disneyland. When we got back from the park we noticed something in our bed that was not there when we first arrived. There was a master key with a card that belonged to tony the housekeeping manager. When we checked out Saturday morning we asked the receptionist if there was someone in our room while we were away and she treated us with such little care, when we handed her the master key another receptionist said oooh that s freaking Tony s key he really said that. We asked to speak to a supervisor but he was at lunch. We then received a call from Antonio Lopez who handled the situation so poorly I don t even understand why he s even a supervisor. He called and stead of asking us what was going on he just said he was calling to let us know nobody had been in our room, he was rude and questioned us about the situation, instead of apologizing for the inconvenience he kept defending the housekeeper saying he had a report showing that the key had not been used. Since we had used the key that morning to check if it would actually open our room we decided to ask him if the key had been using on Saturday at all to which he said no, we asked him 3 time ls being very specific on the date and he said no, when we told him we had used that key Saturday morning he started stuttering, obviously very nervous because he had been caught in a lie. He made us feel as if we were lying, but how would we ever get a hold of a master key? We spoke to 2 receptionist and 1 supervisor about this and we didn t receive even 1 appology for this. Worst hotel I have ever stayed at, I feel lied to because I actually have a video of the room when we arrived and there was nothing in the bed. I was shocked by the customer service we received from such a prestigious hotel.