I read some luke-warm reviews before coming here, ...

I read some luke-warm reviews before coming here, so my expectations were low. Wrong! This is a premium property, with well-maintained facilities, great staff, and a pool that will disappoint no-one. If you have read mediocre reviews, discount them. I can only presume Accor have invested heavily in the physical infrastructure, as the rooms are contemporary and well-presented, and the public areas are fresh and clean. The restaurant is great, and our maitre d' (Anthony) was exemplary. Breakfasts were unhurried and appropriate for Far North Queensland, and bar snacks were tasty and good value. The pool is an unbelievable feature, and (like all the physical infrastructure we saw) well maintained. The staff were all helpful, from the reception staff offering us a lift to our room in the Club Car (tired feet, thank you Tamsin!) to Tanya in the Vie Spa. When I browsed for attractions to visit, the staff were always willing to help with suggestions, and arranged transport quickly and efficiently (thanks Lee and Lucas) I stay in hotels more than 50 nights a year, so I have seen a wide range of properties, and staff attitudes. This is an exceptional property and the high standard of customer service by the staff suggests investment in training and staff selection by Accor. I can't recommend this property enough. Written in December 2017.