C

They know nothing about customer service. Here s ...

They know nothing about customer service. Here s the short of my experience. I tore my Achilles tendon and need to get an operation. I have two options: surgery or no surgery. I wanted to see the cost of the surgery before I signed up. I called to get the surgery estimate... why they can t have these rates posted online I m not sure.... anyway, I called and left 4 messages and could never get a hold of the person that needed to give me a quote... I have waited for 4 days now and still have no answer. My surgery is in 3 days, and I am hoping to find out what it will cost tomorrow or I am going to cancel and go to a different hospital. This is the second bad experience we have had here. Child birth was a joke, if we hadn t been through the process before we would have been completely lost and left wondering what in the world was going on. We had to ask for everything to be done before it was even mentioned! I have no confidence in this hospital, and I will now be going to St Marks for the procedure. Which is unfortunate, because my doctor was a great guy.

Comments:

No comments