My loan was paid off 9/10/2020 prior to my loan mo...

My loan was paid off 9/10/2020 prior to my loan moving to DMI (BMO Harris sold all their loans and mortgage to DMI) however these crocks at DMI and BMO Harris think it s ok to steal money so they reopened my paid off loan and started debiting my account (which I NEVER authorize them to do) for the monthly payments. Called DMI and BMO was told my loan was not paid off even when I have the proof of payment and payoff letter. Final after 4 hours on the phone a manager found the error (a bank error-BMO never credited the loan for the payoff they credit was sitting in an gl account not posted to the account) and they apologized for the error and promised to resolve it within 3-4 business days......10/5/2020 still nothing has been resolved. Have the go over the same thing over 3hours on the phone. It s too late to solve the error we need to send you a check but it s not even for the correct amount. All I would like is a refund that I was promised due to a bank error!! They are committing FRAUD and stealing from hard working people!! If you have the option to never work with them do it stay far away! They all lie and tell you they will call you back and never do. Was promised another call back over 2 hours ago and still nothing.