I regret every hard earned cent I spent on this su...

I regret every hard earned cent I spent on this supposedly 5 star hotel. My partner and I stayed one night in the hopes of treating ourselves to a night of premium accommodation. After check in, we spent the entire day and night at the hotel. When my partner and I were ready for bed, a mere 10 minutes after getting under the covers, my partner felt bites and pains on her ankle. We pulled the blanket aside to reveal at least 6 or 7 small bumps congregated around her ankle and two more on her other ankle and wrist when we woke up the following morning. The bumps were painfully itchy and irritable so we went to reception for first aid and were turned away almost immediately because they supposedly didn t have any first aid available. Not the treatment id expect from a hotel of this reputation. We visited a pharmacy later in the day to get some cream and when my partner showed the pharmacist her bumps, the pharmacist diagnosed it as bed bugs immediately. We called the hotel straight away only to be told by the general manager that after conducting their own investigation that they would do absolutely nothing about our complaint and kept imparting the blame on us - despite our partner being absolutely fine before we went to bed that night. I am disgusted and I want a full refund of our one night s stay. We paid premium prices for a much less than premium experience and treatment.