Generally speaking I am pleased with Vivint. Howe...

Generally speaking I am pleased with Vivint. However, to accurately review them you need to separate Vivint into 2 parts. The representatives that handle emergencies and the technicians that handle malfunctions. First, when your alarm goes off, you can count on being called immediately by someone that cares. Before Vivint, I had another company and could have baked a cake while waiting to be contacted when my alarm went off. It's a different story with Vivint. They call immediately and it's comforting to feel protected.
Technical support is a different story. It's a crapshoot when you call. I have gotten some of the best technicians around. I also have gotten a person that was yawning while we talked. I felt like apologizing for waking them up. There is a generalized lack of communication between the different departments. Vivint has organized their technical support into different departments in order to have very knowledgeable people handle the different pieces of equipment. The problem is one department doesn't know what the other departments are doing. I had the camera department tell me they are sending me a door camera. Do to a problem, that appointment never happened. When I called to reschedule, the head of scheduling said that it was impossible and wouldn't reschedule the appointment. Eventually, things got straighten out, but not before more things got screwed up.
In summation, for protection, I would give them 10 out of ten. For technical support, it depends on the day. A popular movie misquote comes to mind, "Do you feel lucky, Punk?"