David was absolutely amazing, and is the reason I'...

David was absolutely amazing, and is the reason I'm writing a 5 star review.
I bought a couch from one of the sales people there, and she was lovely, bubbly, and I bought a beautiful custom couch. Then when it came to be delivered, it didn't fit in the stairs or the elevator. The delivery guys said they've had this problem with this particular couch in the past (it's big). When I called, the same sales woman picked up, I explained the situation (and was understandably upset that I couldn't get my $2700 couch past the entrance of my building). She said, "oh, usually people measure." I replied, "I hadn't moved in to my new place when I ordered this, and you KNEW that." I found her answer to be blaming and generally unhelpful. I ordered it in advance because they take time to make - we had discussed that too!

So she had David call (a manager there). He talked to me on the phone and told me all of the possible options, and was so kind and empathetic about the entire situation. Then on his day off, with his two kids, came to my home to take a look. He said he didn't want me to wait and worry without a solution for two days. He was absolutely wonderful, and SO encouraging and calming. He decided it was coming up through the balcony. And today it did. I can't say enough good things about him and his team. His customer service was absolutely outstanding! Lots of places can sell you a couch, I don't know of many places with customer service like this. David made this experience for me. I can't say enough good things. So now, I write a five star review, on my new super comfy couch that David and his team brought up for me!