Ken Massa

Review of Hilton Sorrento Palace

Been here two days now. Service is terrible in all...

Been here two days now. Service is terrible in all the bars and restaurants. Very surprising as we stay in Hilton Hotels quite often in the US. A waiter just came up to us at the pool bar and took my wife's water away. I just went to the bar and got it myself. He stated there was a family with a dog here earlier and he thought it was the dog's water. Incedently, dogs are not allowed here. (We have seen four dogs since we checked in). I don't understand the lack of courtesy and professionalism.