We just got back from a 7 day trip in St Thomas. W...

We just got back from a 7 day trip in St Thomas. We stayed at this hotel and had the worst customer service. Feb 13- Feb 20. As we pulled up they stood around talking and no one took our bags we did it ourselves. The front desk was kind of snooty and no one ever smiled. They put my wrist band on too loose and when I went to the front desk to get another one they said it would cost me $85. (These are your room keys). I had only been there about 15 mins when they put it on and it is a typical plastic club band. We had ordered champagne to be in our room when we arrived. (It is all inclusive) it never arrived. We were celebrating Valentines and my boyfriend birthday. Our room was nice and clean. As soon as we got to our room the A/C wasn't working and the smoke detector was going off. We addressed it immediately with front desk and left the room for a few hours came back that evening and it still was not fixed. We called and asked for service again and waters, diet coke and rum for our frig. They brought 2 bottles when we asked for 6. They told us we had to call food and beverage, we did no one very brought them. It took 3 days to get water for our frig. Restaurant was a complete joke. Every night we went to dinner there was a huge wait, food was over cooked, cold, horrible service and we had to go to bar to get a drink. Prime rib night, we were the 2nd people to be sat down so we knew we could get a hot meal and not be out of food, WRONG! Other tables got food before us. We waited over and hour for our steaks, our salads came AFTER desert and when we went to management they apologized and said they sent our food to another table. We asked for a bottle of champagne to our table and the waiter would only bring us a glass. After my boyfriend raised hell we got a bottle and when it came to dessert I asked for the ice cream and they said they were out but another waiter walked by with it 10 mins later for another table. They brought us out stale desert that was wedding cake from the night before. Breakfast is always the exact same buffet, Lots of carbs, fat and greasy foods. When we ordered egg whites omelets we get attitude and they toss a ton of oil and butter on it after we specify no oil butter or cheese. Coffee at the cafe ($4) is not included in your all-inclusive and it was cold and the same coffee you get in the restaurant. (Really!!!) ALCOHOL- wow this one was a hard pill to swallow for us. This is all inclusive, top shelf vodka (Absolute, Titos or Grey Goose) you have to pay for but crap is free. We tried for 7 days to get Vodka and Rum in our frig so we could have drinks in our room or to take to beaches with us, It NEVER happened. We sat on our beach one day, all day; NEVER did a waitress come over and ask for drinks. We had to walk into the bar all day. We asked to fill plastic bottle water with rum and vodka so we could have it in our room. You have to stand there and order 10 shots of each to fill the bottle yourself. They can't do that. THEN GIVE US A BOTTLE for Petes sake. We had 1 bartender that smiled every day. Anissa I think it is how it was spelled. She wore beautiful purple lipstick and always smiled was friendly and very accommodating. She is the ONLY person in this entire hotel that was friendly, helpful and accommodating. She was amazing. For my boyfriend birthday (Feb 19) and ordered a bottle of champagne and chocolate covered strawberry s to be in our room at 4:30. This was not free I had to pay almost $100 for. It never came... I personally went to the front desk and ordered it and they wrote it down in front of me and I read it with a note to say Happy Birthday sweetheart. NEVER got it. Next day did it again, never got it. We asked for a wake-up call one morning since we were going on an excursion at 5:30 am. They called at 6:34 am. Thank god we had our own alarms. We met a few people at dinner in Shima and they were all having the same horrible experience. DON'T WASTE YOUR MONEY THIS WAS THE WORST HOTEL, FOOD, SERVICE EVER AND THE STAFF HATES THEIR JOBS AND TAKES IT OUT ON YOU.