J. Connolly

Review of Alaska Sales and Service

Initially helpful, but pretty and more than a litt...

Initially helpful, but pretty and more than a little condescending. The parts department was helpful, but provided a new key that was supposed to fit the ignition, but only fit the door. I had to go back and was told that the key was supposed to work on both the doors and the ignition. It didn't work on the ignition. They acted as though they didn't believe me did insisted there is one key for both.However I had two keys in the past, one for the ignition and one for the doors. Those keys were stolen. When I went back is when I received the other day treatment and the refusal to help any further... It was a wasted $42 and they actually told me to call a and they would be happy to provide a new key for the new lock. However a locksmith that would go to the vehicle to install a new lock would make keys on the spot and I was not going to spend another $42 for another key when one would come with the new ignition.I thought it was ridiculous that they even suggested that I should come back once I have a new lock and they would make another key at the cost of completely not helpful, offensive and I wish I would have just called a locksmith in the first place.