There is good be to found at this hotel to be sure...

There is good be to found at this hotel to be sure. But then my wife had her shoes and sweater stolen from the pool area. Now the monetary value isn't what matters here, but the managements response of "You need to watch your stuff, what am I supposed to do about it?" is unacceptable. I had to leave the conversation to cool down. I don't expect you to play detective and solve the problem, but we had descriptions of who likely took it, and wouldn't that be worth listening to? Or even a sympathetic word for my wife who now has no shoes for driving home? Completely ruined the night and any positive feelings I had about the hotel.
*Edit: And a bad response from bad customer service. What a terrible experience.