Steve M.

Review of Reno Bucik GMC Cadillac

We brought our Denali XL for 5000 mile service usi...

We brought our Denali XL for 5000 mile service using early bird drop off. The car was completed the next day but the tires were not rotated. In fact, we were told by our service adviser that tire rotations are not done until 15,000 miles, which goes against every recommendation I've ever read. Furthermore, the 5000 mile service was supposed to be free of charge; we were going to be charged $40 until another service adviser reversed the charges. This other service adviser also told us that tire rotations were supposed to occur with each oil change and that there wasn't time (at the time of pickup) to rotate the tires. We would have to make another appointment but promised we wouldn't have to wait for it.
I will never bring our gmc to this dealership again for service. Some of your advisers have zero knowledge of what services are performed at service intervals and they feel free to charge for services that should be free of charge. We will gladly drive extra distances to avoid having this dealership service our vehicle again.