Toyota of Seattle - worst experience ever. Toyota ...

Toyota of Seattle - worst experience ever. Toyota of Seattle was unfortunately the only dealership that had a used, low-mileage (2k miles) Prius C at the time of my purchase.

My boyfriend and I came to visit the dealership to see the car. It was perfect. The condition was excellent, and it was a certified used vehicle. We didn't sign for the car that day because we wanted to have my dad see it. A few days later, we came with my family to see the car again. We did the test drive and everything checked out, until we did an inspection of the body. There was a large gash on the back bumper. It wasn't there previously. We asked about the body damage. One person said it came in like that, and I said that seemed unlikely since we had just seen the car in good condition a few days previously. The other said that it was an accident and that it happens all the time in the garage. Hmm.

Meanwhile, the sales people started trying to sell my mom a new vehicle when she said that she wasn't interested. It seemed like a distraction tactic.

We then asked, if the car would be fully repaired before we drove it off the lot. We worked with Shay in July 2015.

We added a hand-written line of text that said the vehicle would undergo a full inspection by us and that the quality would be up to buyer's standard. We didn't want a ding'ed up car when we were almost paying the same price as a new car. I had to hand-write it out like 4 times because he kept trying to 1) pull our credit (even after we said we already had cash/bank approval), 2) give us a new copy without the hand-written and signed portion, and 3) get us to sign that we were buying the car rather than putting a hold on the vehicle.

We ended up both signing the copy and I felt a little better...so I went and sold my car.

My dad and I went back to Toyota of Seattle to meet Shay. It was looking pretty good until we got close. The vehicle color was a pearl white with incandescent coloring. The area that was "fixed" was a butter yellow. I kid you not. I've uploaded photos to show you what I am talking about. They had simply put another white color over the original color. You could feel the line of paint.

Shay said it was perfect. I said, "I think it's a different color." He said, it's just the lighting. I said, I'm a photo editor, it looks like a different color to me. I had him drive it back around to their interior garage for flat lighting, and again it was a different color. He started telling me that it was a trick of the light and that it was the angle of the car body. I took some photos and said it was different.

Shay then started yelling at me after my dad walked away. He said are you going to take it or not? I had just signed the papers a few days previously and sold my car, and I had work the next day that required a reliable vehicle. Shay started telling me that we were being very demanding. I told him that he is being really aggressive - at this point, I literally had tears running down my cheeks because I had saved up for this car and already sold my other car (which I had loved). He said, what?! Then he got out two business cards and said, "okay, well, fine." Here are two cards that you can bring back and get 2 tanks of gas on me. I literally stared at him and then looked at my dad and just thought, "this isn't right."

We had mutually signed a contract that says the vehicle is supposed to be up to buyer's standards. We agreed that he would "do the fix right." I drove the car off the lot that day because I had no choice with my work schedule. I immediately took it to Havlicks Auto Fix to get their opinion.

They came out and said, WHOAH that's a different color. I took the car back to Toyota of Seattle with Havlick's $600 repair quote. They ended up fixing it. Kels showed me the car after and it was okay.