Jennifer Lally

Review of Hotel Maya

Terrible service. Was lied to upon check-in about...

Terrible service. Was lied to upon check-in about being given the best available view . Turns out he meant worst available view . I have never done this before, but I asked to change rooms and was met by more rudeness from another front desker: loud sighing on the phone and an eye roll when I picked up my new key and apologized for the inconvenience. New room had much better view. I have no idea why the first employee lied to me like that, but not acceptable at all.

Location is good, but no access to food and no complimentary breakfast, just a very pricey breakfast buffet at the hotel.

The lawn games were missing pieces so un-usable. Hotel was probably once nice but seems like no one cares. Room was clean and bed comfortable.

I will never stay here again. Rude and dishonest staff is a complete deal breaker.