I have reported your company to trading standards,...

I have reported your company to trading standards, under the consumer rights act 2015. The law states that goods should be of satisfactory quality, shouldn't be faulty or damaged, fit for purpose and as described.

As explained multiple times, based on my experience with your truly awful company, I bought a pristine iPhone X 256GB from you nearly 4 weeks ago (Order ID 215214). After having to wait two weeks for some unbeknown reason (clearly not quality control testing time), I received what turned out to be a damaged iPhone X. The phone had scratches all over the screen and it would not turn on, even after being on charge for a lengthy period.



As explained, your company is in breach of the consumer rights act 2015 and is therefore acting illegally. I ask again that you refund me immediately, or the next communication that will be sent, will be from my lawyer.