My husband and I called Gillece on 5/24 about a po...

My husband and I called Gillece on 5/24 about a potential backup in our sewer line. We were told somebody would be out that same day before 4pm. However, when I called at 4, they then said someone would be out tomorrow. The plumber came (now on Memorial Day), to snake the drain. Then he says that it didn t work and we needed to jet the line...for $1000. Okay, did that. After paying the $1000, it allegedly still didn t fix the problem. So he told me that the line was broken and would need to be replaced. That would cost around $5300, but could easily turn into a $20,000 job which he reminded me of several times. While trying to figure out how we could afford this job, he went home so we could figure out what to do. In this, I talked to my husband s step dad who had someone willing to come out and look at it.

Meanwhile, We had to move into a hotel with our 10 month old daughter for 2 days because Gillece scared me into thinking I couldn t use the plumbing in my house. When the other guy came out, he said that there were only roots from our bushes in the line and we only needed chemicals to put down the drain to fix the problem. So we did this and now have no problems.

The line was never broken. We were lied to and feel like we were conned out of $1000, and potentially more if we had listened to this company. I believe this company preys on people who have little knowledge of these kinds of issues and uses fear to get them to pay astronomical prices by making problems appear way worse than they actually are. I called Gillece and tried to voice my concerns and was offered a half-hearted apology and a credit for a company I will NEVER use again.