I am very disappointed in the service I had receiv...

I am very disappointed in the service I had received staying at the hotel. Check in is at 3pm, our room was not ready until about 4:40 pm. Luckily we had another group of people with us who s room was ready that we could put our luggage and hang out in until then. We got the call our room was ready, so we went down to front desk and got our keys, entered the room and it was muggy and did not smell very good, the A/C unit was unplugged so we plugged it in and it did not work. So we went back down to the front desk and told them, we had to once again move our luggage to the other groups room until they found us yet another room to stay in. We finally got a room after we got back from dinner which was about 8/9pm. I was thinking due to all this inconvenience we would be refunded a night stay or at least a voucher for the buffet or not have to pay for parking or just some sort of compensation but we received nothing. After driving for 8 hours you kind of just want to have a little relax in your own room and not have to wait around for one to be ready. It was very stressful and frustrating and I am not impressed at all.
Also, all 3 rooms we were in were extremely dusty.. tables, chairs, lamps etc.
The bar and restaurant staff were amazing though and the food was awesome.
The signage for parking is horrible, good luck finding it without asking for help and if you have a larger vehicle.