Tammy Marinac

Review of Llifetime Athletic Club, St. L...

I love their childcare (their employees running it...

I love their childcare (their employees running it are consistently fantastic) and many of their classes, but the parking and class overflow issues are killing me. I've got 3 kids and a full-time job. What I don't have is an extra 20-40 minutes to park my car prior to a workout. They clearly value # of members vs the quality of the member experience. There is almost never enough parking (or class space) and I've spent post-work evenings endlessly circling the ramp and lot before finally giving up and going home without a workout. It's really hard to justify the high cost of the membership for my family.

Edited to say that cancellation and modifications to membership are consistently long and confusing processes. We have a nanny membership on our account and every time we change nannies and have to amend the membership it takes weeks. Weeks! And we get very little in writing and different answers from the staff re: what's included. Our nanny has been stopped at the door more than once because they're confused about what her membership includes. It's frustrating. Again, stellar classes (yoga and pilates are amazing and I would follow Leslie and her dance jam anywhere) and solid equipment but such huge misses when it comes to overcrowding and the member experience.