John Kim

Review of Larry H. Miller Volkswagen Avo...

I recommend that you get a price in writing before...

I recommend that you get a price in writing before ever going to this dealership. They practice every dirty trick in the book to scam you out of your money. You don't need to practice dirty sales tactics to win customers! They posted a car for sale on-line for several thousand under invoice. I called them to confirm the price and then placed a down payment over the phone based on the quoted price. Once I arrived we went over the paperwork and I found that they had added a $3,000 "desert protection plan". It included junk like free car washes, plastic protectors for your door handles and a warranty for my seats. Nothing on their list was worth that money. I refused to pay for any of those items and asked for the car at the quoted sales price. I was told no. On my way out the door, the manager came over and told me that they could not sell the car at their on-line quoted price but would be willing to hear my offer.
It speaks volumes about a business that lies to the public's face and tries every trick in the book to make a few extra dollars. If someone would have said to me, here is what our dealership would like to make for a profit on this car in addition to what they paid for the car, I would have accepted this and gladly worked a price. Even a fair price according to KBB or Truecar would have been acceptable. What I got was a very bad experience from both the Larry H. Miller in Avondale and the Larry H. Miller in Tucon AZ.
Buy a car from another institution and take your time. You don't have to put up with criminals. Don't be affraid to walk away.