Eric Tallberg

Review of Reno Bucik GMC Cadillac

Incompetent service staff. The mechanics may be aw...

Incompetent service staff. The mechanics may be awesome and do their jobs well, but they're represented by employees like Daylen. He is incompetent, lies and simply has no work ethic.

A friend of mine had a 10 AM appointment on Thursday. Friday was to go on a camping trip with friends. The engine light came on. The turbo was acting up (who knew an Encore had one??) under warantee, so there's really no better choice than to take to Buick for repairs. Daylen apparently seems to think sitting at his desk is working. Explaining that one might want to go home as the part may need to be ordered COULD have been done well before spending 10 AM until 5 PM (*until a service person from the shop asked if my friend was being helped) just to be told by Daylen that they needed to order a part. His explanation to my friend was that he claimed that he said as much. I'm not sure how most people react when told a part needs to be ordered, but sitting and waiting at the dealership is not likely a response.
Nor would still seeing that person waiting was what Daylen would allow to happen. My friend finally got a ride home after being told that the part was "on order" and that the car should be done "Friday or Monday." Taken at face value, my friend left the car (and her keys) with the dealership expecting that on Monday, the car would be ready at the latest. No call came on Friday. Other travel arrangements allowed for the camping to happen. No call as of Monday at 11 AM, so she called the dealership.
Daylen in his seemingly personal way, again backtracked what he stated and explained that the part STILL isn't there. At this point, she is no longer able to deal with this fool and I am now stepping in to call. Two calls to the operator to get a service manager. Both to what seem to be interns are answered moderately professionally, but in both cases, forgot to put me on hold as they tried to figure out what is meant by "Can I please talk to the service manager" means. I hear them giggling and trying to figure things out, finally getting back on the phone, apparently not used to how a real telephone works, try transferring me. The first time was to a "Mike," who I found out during a SECOND call later, wasn't working, so no call back for a few hours.
I call a second time to the same operators clearly unaware of their own stupidity to be transfered this time to a very-willing-to-help Billy (I think a SALES manager) who let me know "Mike" wasn't there, but "Alex" was there. He transfered me. Again, a voice message left. Still no call back.

If you're trying to figure out which dealership to go to and live in the Reno area, take the 25 minute ride south to Michael Hohl. I've bought both cars there and NEVER have this incompetent experience. This is in hopes that maybe someone at the dealership figures out that they have a pissed off customer, and incompetent employees. Maybe retrain them for jobs where dealing with other people is not what they do.