Have not moved in yet and I already hate the staff...

Have not moved in yet and I already hate the staff. I came in with my friend to sign our leases and made it very apparent that we want to be roomed together. Our leasing agent picked out our floorplans when applying and he picked two different ones for us. We were not roomed together and they refuse to do anything to fix it and want to charge me $600 in order to get out of the lease which THEY messed up, now I;m forced to live with three complete strangers. I'm having issues with their resident portal and I've been on hold for literally an hour straight and they refuse to talk to me. Do yourself a favor and move somewhere else. Trust me.