Donald Luther

Review of SpringHill Suites in Frankenmu...

The room and lobby were clean. We slept in but the...

The room and lobby were clean. We slept in but the kind lady tidying up from breakfast was gracious to let me pick up food after the set time. What we didn't like was the reception guy who wouldn't allow my wife and I to have a king size bed because we had booked on Priceline. Daniel offered a flimsy reason that it would violate their agreement with Priceline. We had not booked 2 beds with them.The hotel was less than half full. I think he wasn't pleased that we'd booked with Priceline. Do you only want to please the customer when they book higher rates through Marriott?