Robert Sanchez

Review of LoCicero Medical Group

The most pitiful office staff I have ever dealt wi...

The most pitiful office staff I have ever dealt with. For my wife to be without medication for over a month which is her primary medicine which she has been on for a long time and the office has not responded to the 3 request from the pharmacy is unethical, bad faith medical handling and just absurd. When we contacted Pam, who is the pharmacist in the office, she informed she only got one message out of the three which I had previously left for her. When I questioned about the other 2 messages I had left, she remained quiet with no response. Also, my wife and I have contacted the office and left a message with Xavier to have Dr. Kramer contact us, however the message mysteriously was missing. This is unprofessional and bad faith business practices as a medical provider which is not living up to the standards of providing the level of code of ethics as a licensed professional.

Charlie the office manager is a joke, and very immature for when I called on behalf of my wife which has requested on numerous occasions to have Dr. Kramer contact her, she failed to do what her duties require her to do and that is take the message and get it over to the Doctor.
All she kept repeating is that my wife needed to set an appointment to see Dr. Kramer and I repeatedly informed her that my wife had an appointment next week and still wanted Dr. Kramer to contact my wife. I got so frustrated that I informed Charlie that she was a waste of my time and disconnected the call.

Dr. Kramer is a great Doctor and my wife has confidence in her medical knowledge, However, the breach of duty by LoCicero Medical Group has now caused us to search out another Doctor that has a staff that is concerned for their patients and fulfills their code of ethics in providing the medical service that they are required to do. I see this office staff creating an exposure for legal issues under professional liability. I wonder how the medical board and professional licensing would consider the above lack of actions.

As a licensed by the State of Florida, and a Commercial Liability Specialist with knowledge of 7 different State laws, I feel that what this office staff is doing is Illegal and acting in Bad Faith!!!

This is pure malpractice handling which is clearly defined as is professional negligence by act or omission by a health care provider in which the treatment provided falls below the accepted standard of practice in the medical community and causes injury or death to the patient, with most cases involving medical error. Just so wrong of this office.