Edward Serna Review of New York Motorcycle
I bought a new motorcycle about a month ago at New...
I bought a new motorcycle about a month ago at New York Motorcycle. I am very pleased with the purchase. The salesman Jay was very helpful through the whole process. He answered all my questions, helped me get a great discount on clothing and accessories in the parts department. It's refreshing to know that even after the sale is made, you can still count on him to be there when problems or concerns relating to the bike surface.
There was a problem with the fuel gauge reading on the bike and I spoke to the service department about it and they told me they were going to contact Kawasaki about it and call me. I waited a few days and decided to call them and they told me the same thing, (that they were going to call Kawasaki). This happened three times and now I am thinking that they are giving me the runaround. Finally I get the call back the third time and they said they called Kawasaki and that they were working to resolve the problem. I explained that I was dissatisfied with the way I was given the runaround and was offered an apology. Although at the beginning of the encounter with the service department was not good, at the end they turned out to be nice guys, thank you.
If your like me that read reviews about anything before buying, I can tell this is a great place to purchase a motorcycle, make sure you ask for the salesman Jay, he is a great guy.
Comments: